Transparency in our Pricing Policy
We believe in keeping our pricing model clear and straightforward. We understand that transparency is essential for building trust with our clients, which is why we strive to ensure that our pricing is easy to understand and fair for everyone. With our transparent approach, you can feel confident knowing exactly what to expect and trust that you're getting the best value for your investment. We're committed to providing a friendly and hassle-free experience, so you can focus on enjoying your RV adventures with peace of mind.
SERVICES AVAILABLE WITHIN A 50 MILE RADIUS FROM SALISBURY, NC.
Offering insight into our transparency for pricing ensures clarity and build trust with you. If you have any questions, please feel free to ask. We're here to help! Thank you.
On-Site & Mile Fee
For our journey to your location, we charge a fee based on mileage at a rate of $3.50 per mile, plus any applicable tolls. However, our minimum on-site trip fee is set at $100. It's worth noting that we only charge for the trip to you, not the return journey. So, the farther we need to travel, the higher the cost.
It's important to mention that each service call incurs this on-site trip fee, even if we're already within the same RV park or area.
To calculate mileage, we rely on Google Maps, using the following address as our starting point:
Service Rate Per Hour
Service rates commence once we're on-site and ready to begin work. This rate is set at $100 an hour for the services of a RV Service Tech, operating our mobile on-site shop.
It's crucial to distinguish the "shop rate" from an "hourly rate" as they differ significantly. We base our charges on a standard flat-rate per task, following industry-standard guidelines, rather than billing by the time spent on the job. This approach mirrors the method used by mechanic shops or RV repair facilities.
Rest assured, our pricing strategy is designed to ensure fairness and transparency, providing you with clarity and peace of mind throughout the service process.
Pricing and Explanation of our Charges
When it comes to determining prices for the services we offer, CentralNCRV turns to the guidelines laid out in the RV Flat Rate Manual from Spader Business Management, a respected authority in the RV industry. These manuals serve as our initial reference point, providing a framework for estimating the time and effort required for various tasks. However, it's important to understand that these rates are not set in stone. Instead, they act as a starting point that allows for flexibility and adjustment based on the unique circumstances of each job.
Consider this: just like how every RV is different, so too are the repairs and maintenance they require. Unlike the automotive or trucking industries, where repairs often follow a standardized process, RV repairs can vary significantly from one job to another. That's why we view the flat rate manuals more as helpful guidelines rather than strict rules.
Let us give you an example. Suppose you need to have your water heater replaced. According to the manual, the standard flat rate for this task might be one hour of labor, plus an additional half hour for conducting an LP pressure drop test. However, if accessing the water heater requires additional steps, such as removing obstacles like a bulkhead wall and furnace, then it's clear that the job will take longer than the standard rate suggests. This is where the flexibility of our pricing approach comes into play—we'll adjust the rate accordingly to ensure fairness and transparency.
Transparency is key in everything we do. If your job aligns with what's outlined in the manual, we'll provide you with a clear breakdown of the expected costs upfront. However, if the task requires more time or complexity, we'll communicate any necessary adjustments to you openly and honestly. This ensures that there are no surprises when it comes time to settle the bill.
Furthermore, our pricing structure is designed to protects you. By charging for the job itself rather than by the hour, you can rest assured that you're paying for the quality of the work, not the time it takes to complete it. This incentivizes efficiency on our part, as we strive to complete each job in a timely manner while maintaining the highest standards of craftsmanship.
In addition, we offer detailed quotes for larger projects upfront, so you know exactly what to expect. If requested repairs aren’t covered in the manual, we'll work with you to provide an estimate based on the scope of the work involved.
In the end, our aim is to offer you an exceptional service experience, right from the beginning to the end. You can have confidence that I'll consistently uphold principles of transparency, fairness, and honesty in my pricing, guaranteeing that you receive the top-notch service you're entitled to.